Two major barriers and two minor barriers to effective communication
(1) What are the four goals of interpersonal communication?
The four goals of interpersonal communication are: (1) to understand the exact meaning and intent of others, (2) to be understood by others, (3) to gain acceptance for yourself and/or your ideas, and (4) to produce action or change (pg. 16).
(2) Identify and discuss two major barriers and two minor barriers to effective communication.
Two major barriers are the amount of information and lack of subject knowledge. The efficiency of team communications can be increased by providing sufficient information but limiting the amount of information transmitted to project team members, minimizing information overload (pg. 24). Also, since mutual understanding is based on a shared filed of experience, a lack of such shared experience can inhibit communication (pg. 24)
Two micro barriers are perceptions and message competition. Both sender and the receiver may have their own perceptions about each otherís knowledge and skills. Also, communicate only when you have the total attention of the recipient, otherwise your message will be competing with whatever the other party is preoccupied with at that time, either mentally or physically (pg. 25).
(3) A project team needs to have frequent meetings during the course of a project? What makes a great meeting?
Project managers may require many meetings of various types, each type needed to meet a different project objective and therefore handled in a different way (pg. 28). A great meeting is when a project manager places lots of emphasis on communication. A well-managed project meeting is an efficient way to share information, clarify directions and ambiguities, coordinate project team efforts, and obtain immediate feedback on project issues (pg. 30).
(4) How can you create trust in project communication?
Openness and partnership. Openness creates the partnership, and the partnership leads to even more openness, further increasing team performance (pg. 38).
(5) Listening is important in having an effective conversation. List and discuss four attributes of a good listener and four attributes of a poor listener.
Four attributes of a good listener are: (1) waiting until the end, then asks questions, (2) asks for clarification, (3) pays close attention, and (4) does not interrupt. These for attributes get the speaker to keep talking, the listener looks interested, and is looking to absorb as much information as possible.
Four attributes of a poor listener are: (1) always interrupts, (2) is impatient, (3) makes hasty judgments, and (4) goes off the subject. These four attributes pushes the speaker away, can get the speaker frustrated, speaker may loose interest in speaking, and the speaker may loose his or her temper because the listener does not look interested and is trying to avoid listening.