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Title: Two major barriers and two minor barriers to effective communication
(1) What are the four goals of interpersonal communication?
The four goals of interpersonal communication are: (1) to understand the exact meaning and intent of others, (2) to be understood by others, (3) to gain acceptance for yourself and/or your ideas, and (4) to produce action or change (pg. 16).

(2) Identify and discuss two major barriers and two minor barriers to ef...
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Title: What is a balanced matrix? What are some of its inherent problems?
1. Define briefly what is meant by a matrix structure (organization).
Matrix is a practical organizational option because it represents a project structure in which people with different skills and experiences can be brought together to work as a team (pg. 164). Matrix structures make the best use of resources from various functional departments on a full- or part-time bases to meet pro...
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Title: Distinguish between functional, matrix, and fully projectized organizational structures
1. What does an organizational chart indicate or convey?
Organizational charts convey several characteristics of the organization: (1) the vertical authority relationships and reporting relationships that exist between senior staff and subordinates, (2) the general type of work performed, (3) the different departments that do the work, (4) the formal communication channels, and (5) the v...
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Title: Most helpful to in improving delegation skills. When Do You Let Go?
(1) There are four key elements that must be part of organizing and defining the conduct of a project. What are they and why must they be kept in balance?
The four key elements are: authority, responsibility, accountability, and reliability. These elements are critical for the flow of work to proceed smoothly, they must be in balance in order to be effective (pg. 100). The four element...
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Title: Strengthening a Company's Competitive Position, five strategies to employ
Chapter 6 discusses that once a company has settled on which of the five generic strategies to employ, attention must turn to what other strategic actions can be taken in order to complement the choice of its basic competitive strategy. The three dimensions discussed include offensive and defensive competitive actions, competitive dynamics and the timing of strategic moves, and the breadth of a...
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Title: The Five Generic Competitive Strategies - Which One to Employ?
Chapter 5 describes the five basic competitive strategy options-which of the five to employ is a company's first and foremost choice in crafting overall strategy and beginning its quest for competitive advantage.

Lecture Outline

I. Introduction

1. By competitive strategy we mean the specifics of management's game plan for competing successf...
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Title: Evaluating A Company's Resources, Capabilities, And Competitiveness
Chapter Summary
Chapter 4 discusses the techniques of evaluating a company's internal circumstances-its resource capabilities, relative cost position, and competitive strength versus rivals. The analytical spotlight will be trained on five questions:

How well is the company's present strategy working?

What are the company's competitively important resource...
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Title: Evaluating A Company's External Environment, concepts and analytical tools
Chapter Summary
Chapter 3 presents the concepts and analytical tools for assessing a single-business company's external environment. Attention centers on the competitive arena in which a company operates, together with the technological, societal, regulatory, or demographic influences in the macro-environment that are acting to reshape the company's future market arena.

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Title: Charting a Company's Direction: Vision and Mission, Objectives, and Strategy
Chapter Summary
Chapter 2 presents an overview of the managerial ins and outs of crafting and executing company strategies. Special attention is given to management's direction-setting responsibilities - charting a strategic course, setting performance targets, and choosing a strategy capable of producing the desired outcomes. The chapter also examines which kinds of strategic decisions ...
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Title: What is Strategy and Why is it Important?
Chapter Summary
Chapter 1 explores the concepts surrounding organizational strategy. It begins with an explanation of the term "strategy" and offers a basis for how to identify a company's particular strategy. Next, it explores the importance of striving for competitive advantage in the marketplace and examines the role strategy plays in achieving this advantage. The chapter then explore...
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